Terms and Conditions
Last updated: 1 November 2026
1. Provider and agreement
Your contracting party is Hein Gerrit Alberto Agel · Vivago, Hüttenstraße 45, 40215 Düsseldorf, Germany, info@vivago.net, telephone +49 152 23932129.
These terms apply only where validly agreed. Merely visiting a public page is not acceptance of terms. Individual agreements and mandatory statutory rights prevail.
2. Services and limitations
Vivago provides an interactive map, aggregated ratings and neighbourhood information. Free features and the particular Premium offering are described before you conclude a contract. A free trial ends automatically unless you expressly enter into a paid contract.
The map also contains synthetic starting data, which are not personal experiences of actual residents. The methodology explains the data, calculations and limitations. Ratings are subjective. Colours and scores are not official statistics, safety guarantees, property valuations or investment advice.
Use requires an up-to-date browser with JavaScript, WebGL for the map, and internet access. Location permission is controlled through your browser and is not necessary merely to visit the site. Maintenance or faults may temporarily affect availability. Contractual performance obligations and statutory remedies remain unaffected.
3. Accounts and contributions
Some features require an account with a verified email address. Keep access credentials confidential. Contributions submitted as user reviews must reflect personal experience. Synthetic provider starting data are explained separately.
Illegal, abusive or discriminatory content, false statements of fact, disclosure of other people's personal data and infringement of third-party rights are prohibited. Economic interests must be disclosed. Paid or coordinated sham reviews and multiple accounts used to manipulate ratings are prohibited.
Automated attacks, bypassing access restrictions and abusive bulk requests are prohibited. This does not impose a blanket ban on uses permitted by law or authorised search-engine access.
4. Content rights and moderation
Users retain their rights in their contributions. They grant Vivago a non-exclusive, royalty-free, worldwide right to store, technically process, display and incorporate contributions into aggregated map results for operating the platform. This right is limited to the necessary purpose and period. Third-party and data protection rights remain unaffected.
Where there are sufficient indications of illegality or breaches of these rules, we may proportionately restrict content or account functionality, taking account of affected persons' interests and fundamental rights. Personal reviews are not rewritten to attribute a different opinion to the contributor. We explain relevant restrictions and reasons where required and permitted by law.
Use the contact page for notices or objections. There is no general obligation to pre-screen all contributions.
5. Premium contracts, prices and payment
The service, total price, billing interval and term are displayed before ordering. A contract is concluded by successfully completing the binding paid order in Stripe Checkout. Access is provided after payment confirmation. A contract confirmation including these terms and the withdrawal instructions is sent by email.
Premium costs EUR 6.99 per month. Alternatively, an initial three-month term can be selected for EUR 16.99 in total (approximately EUR 5.66 per month during that initial term). It is then automatically billed monthly at EUR 6.99 unless validly cancelled beforehand. The three months are not a recurring billing interval. These are total prices including any applicable taxes. Expressly agreed discounts shown before ordering remain applicable. Payment is collected in advance using the methods offered at checkout. Vivago adds no payment-method fees.
6. Term, renewal and cancellation
The initial contract term is one or three months, according to your choice. Ordinary notice may be given at any time to terminate at the end of that initial term. Without cancellation the contract continues indefinitely with monthly billing. Ordinary notice may then be given at any time to end the current monthly billing period, with a notice period of no more than one month. If you expressly request a later date, the contract ends at the first eligible term-end that is not before that date.
On ordinary cancellation paid access remains available until the agreed term-end. No proportional refund is made for that continuing service solely because you cancel or do not use it. Statutory withdrawal, extraordinary termination and statutory reimbursement, price-reduction or damages rights remain unaffected; required refunds are not excluded.
Regular subscription management, including cancellation at term-end, is provided through the Stripe customer portal, accessible in Profile, Subscription. Normal cancellation in the Stripe portal is not statutory withdrawal; see section 7.
These term rules apply only to new contracts where they are expressly agreed when ordering. Contracts already concluded under the previous terms (28 October 2026) retain immediate cancellation without a minimum term and the promised proportional refund of unused paid time. Publishing new terms does not change existing contracts retrospectively.
Cancel contracts here is available without signing in. Unequivocal notices by email or post are also accepted. Extraordinary and other statutory termination rights remain unaffected. Cancellation is not conditional on logging in again or giving additional confirmation.
Deactivating an account alone does not cancel a paid subscription. Please also declare that you want the contract to end; an unequivocal statement is sufficient.
7. Withdrawal and statutory remedies
Consumers have the statutory right set out in the withdrawal instructions. Withdraw from a contract is available without signing in. Activation or use alone does not end that right. If you withdraw, Vivago does not charge you for use during the withdrawal period.
Statutory remedies for defective digital products apply, particularly sections 327 et seq. BGB. Necessary updates, including security updates, are provided throughout the agreed supply period. References to the map's informational limitations do not exclude these rights.
8. Changes and liability
Changes necessary to maintain conformity are governed by law. Other changes to an ongoing digital product are made only within statutory limits, particularly section 327r BGB. No unrestricted right to change the service is agreed. Changes to these terms do not become binding merely through silence or continued use.
We have unlimited liability for intent, gross negligence, and injury to life, body or health. For ordinary negligence involving essential contractual obligations, liability is limited to foreseeable loss typical of the contract. Essential obligations are those necessary for proper performance on which users can normally rely. Mandatory statutory liability, assumed guarantees and rights under the German Product Liability Act remain unaffected. There is no blanket exclusion of liability for user content.
9. Governing law and dispute resolution
German law applies without depriving consumers of applicable mandatory protection under the law of their habitual residence. Statutory jurisdiction rules remain unaffected.
We are neither obliged nor willing to participate in proceedings before a consumer arbitration body. Mandatory consumer rights and individually agreed terms prevail where language versions differ.